How can we help?
Get account-aware after-sales support, share product feedback, or issue and download a verified payment invoice.
Support requests are normally reviewed within 1-2 business days.
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After-sales support
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Frequently asked questions
How do I cancel my subscription or delete my account?
Go to https://nanobanana-pro.studio/billing to manage your subscription cancellation or account deletion.
Why did image generation fail?
Common causes include a prompt that is too long or complex, third-party people or copyrighted characters in the prompt or reference image, and sensitive or inappropriate content.
Will a failed generation consume credits?
No. Credits are deducted only when image generation succeeds.
Why does the web page crash and become unusable?
This is often caused by a conflict between your browser's built-in translation and Nano Banana Pro's site translation. Disable browser translation and use the site's language switcher.
Can I get a refund?
Refund requests must be submitted within 3 days of purchase. Accounts that have used more than 30 credits are not eligible for a refund.
How do I report a bug or product issue?
If you encounter a bug or product issue while using Nano Banana Pro, email support@nanobanana-pro.studio with a description of the problem. We will investigate and resolve it as soon as possible.